FAQS
What is the delivery time for my order?
We aim to deliver all orders within 7-10 working days. Once your order is shipped, you will receive a confirmation email with tracking details.
We aim to deliver all orders within 7-10 working days. Once your order is shipped, you will receive a confirmation email with tracking details.
How can I track my order?
Once your order is dispatched, you will receive an email with tracking information.
Once your order is dispatched, you will receive an email with tracking information.
What is your return and exchange policy?
We do not provide any returns on our products. However, our products are eligible for exchange for size related issues, within 5 days of delivery if original packaging and tags are intact & the product is not used or washed. For more details, visit our Returns and Exchanges page.
We do not provide any returns on our products. However, our products are eligible for exchange for size related issues, within 5 days of delivery if original packaging and tags are intact & the product is not used or washed. For more details, visit our Returns and Exchanges page.
How do I exchange an item?
To initiate an exchange, please contact our customer service at mugasabymg@gmail.com with your order number and reason for return/exchange. We will guide you through the process.
To initiate an exchange, please contact our customer service at mugasabymg@gmail.com with your order number and reason for return/exchange. We will guide you through the process.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, PayPal, and online banking. Your payment information is safe with us, as we use secure payment gateways to ensure your data is protected.
We accept all major credit/debit cards, UPI, PayPal, and online banking. Your payment information is safe with us, as we use secure payment gateways to ensure your data is protected.
How do I know what size to order?
Please refer to our [Size Guide] for detailed measurements and recommendations to help you select the perfect size. If you’re still unsure, feel free to reach out to us for assistance at mugasabymg@gmail.com.
Please refer to our [Size Guide] for detailed measurements and recommendations to help you select the perfect size. If you’re still unsure, feel free to reach out to us for assistance at mugasabymg@gmail.com.
Can I purchase a gift card?
Yes, we offer gift cards in various denominations. You can purchase them here. The gift card can be used on any future purchase at Mugasa.
Yes, we offer gift cards in various denominations. You can purchase them here. The gift card can be used on any future purchase at Mugasa.
How do I contact customer service?
You can reach out to our customer service team via email at mugasabymg@gmail.com. We’re available from 10:00am to 6:00pm.
You can reach out to our customer service team via email at mugasabymg@gmail.com. We’re available from 10:00am to 6:00pm.